MNA has been built on a commitment to customer service. This commitment is an integral part of our business processes, daily activities and management philosophy.

We firmly believe we only prosper by paying attention to the needs of our clients and our staff. We are a very responsive agency, focused on creating solutions.

So, right from your first request for information, the MNA Client services, Allocations and Recruitment teams will be working to provide you with the best customer service, superior staff and high quality care.

• We provide a designated contact person, responsible for servicing the day to day requirements for all key clients.
• We aim to supply suitably skilled and experienced staff for every request.
• We keep you fully informed of your booking details, within the agreed time frames.
• We provide a fully staffed Allocations service from 0530 – 2300, 7 days a week throughout the year, supported by an after hours on call service.
• We offer a variety of booking choices – including online, fax, and phone options.
• We monitor the performance and suitability of our nurses, midwives and carers.

Our Reputation

MNA enjoys preferred provider status and panel representation with many of Australia’s leading healthcare providers – including public, private and government sector employers.

Each appointment has been earned by our agency and our staff over many years of providing high quality staffing services into the Victorian health sector.
We try to always meet our clients’ needs as their demand arises. Their choice of MNA staff shows that we lead the way with our solutions, service, cost-effectiveness and helpful approach.

As Melbourne’s leading nursing agency, MNA provides:

• Professional nursing services to the Victorian Department of Health and to the community.
• Nursing staff to the majority of metropolitan public and private acute care hospitals in Melbourne.
• Trained nursing staff to private clients, nursing homes, medical clinics, day surgeries, industrial facilities and a variety of other healthcare sites across Victoria.
• Nursing staff to a wide range of rural and remote hospitals, for short, medium and long term placements.